- An acked crisis is not raised again for the same signal: re-raised only if a newer triggering scale exists
(seen live: AUDIT-C 0/0/0 re-fired the acked PHQ-9 item 9 crisis).
- In an open crisis every non-acute message gets a reply (agent for questions, support otherwise) plus
emergency contacts; acute messages still get the fixed script.
- Questions and medicine mentions without «?» are answered mid-questionnaire; free-text steps (check-in,
side effects, question states) keep parsing their input.
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
- menu button «Вопрос о лечении» -> kb.question -> rag.answer (KR quote + source)
or «уточните у врача»; dose questions get a fixed doctor redirect
- free text in idle that looks like a question (no check-in signals, not a drug
question) -> knowledge base; no answer -> the usual support phrase
- routing order unchanged: consent/safety first, side effects/quit/alcohol -> check-in,
own drug -> med_qa (instruction only, SPEC §7 p.5)
- question cues, small talk and texts in config/texts/knowledge.yaml; scrub placeholders
before "что такое X" no longer hide the definition question
Refs #64
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>